If you are an existing policyholder with an enquiry, please contact the broker/intermediary who arranged your insurance for you or use the links below.

If you are an individual wanting to purchase an insurance policy from AmTrust Europe Limited, we welcome your interest but would ask that you pursue your purchase via our broker network.

AmTrust Europe Limited does not sell directly to the public; our insurance products are sold exclusively by brokers and other intermediaries.

For all general enquiries, please contact the relevant AmTrust office.

If you would like to make a claim on your insurance policy, please refer to the procedure outlined within the claims section of your policy document. Your policy document will have been provided to you when you started the policy.

• AmTrust Europe Limited General Claims Line: +44 (0) 115 934 9818
• AmTrust International Underwriters General Claims Line: +353 (0) 1 775 2900

If your complaint is about the way a policy was sold to you

If at any time you have any query or complaint regarding the way the policy was sold, you should refer to the insurance intermediary who sold the policy to you.

If your complaint is about the administration of the Policy

We always aim to provide a first-class service. If You should have a query or complaint regarding the administration of the Policy, You should address your complaint to the insurer as listed in your policy document:

We will contact you within five days of receiving your complaint to inform you of what action we are taking. We will try to resolve the problem and give you an answer within four weeks. If it will take us longer than four weeks we will tell you when you can expect an answer.

If we have not given you an answer in eight weeks we will tell you how you can take your complaint to the Financial Ombudsman Service for review.

Once you have received your final response from us and if you are still not satisfied you can contact the Financial Ombudsman Service: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR by telephone on 0800 023 4567 or 0300 123 9123 or by Email complaint.info@financial-ombudsman.org.uk

This complaints procedure does not affect any legal right you have to take action against us. You can check the above details on the Financial Conduct Authority Register by visiting the FCA register website: www.fsa.gov.uk/fsaregister or by contacting the FCA on 0800 111 6768.

Complaints Publication Report

FCA regulations require us to publish details of all commercial employers’ liability policies we enter into, renew or under which a claim is made, on or after 1st April 2011. AmTrust Europe Limited and AmTrust International Underwriters Designated Activity Company are both members of the Employers’ Liability Tracing Office (“ELTO”) for which further details can be found at: